Support – ClaimGap

Start inside the app: ClaimGap includes a built-in Help guide, workflow examples, and a Send Feedback option. Open Help in the sidebar for the full user guide, or use Send Feedback to report a problem directly from within the app. These are the fastest paths for most questions.

Before you contact email support

Checked the in-app Help guide (sidebar → Help)
Tried Send Feedback inside the app if it's a bug or workflow question
Restarted the app after the issue occurred
Confirmed you're running Windows 10 or Windows 11
Verified the installer downloaded completely
Reviewed the Getting Started guide for first-run issues
Noted the exact step where the problem occurs and your app version (Help → About)

Support categories

All support is handled by email. Include your category in the subject line to speed up routing.

Installation Help

Can't install ClaimGap, getting a Windows Defender or SmartScreen warning, installer fails to run, or the app doesn't open after installation. Include your Windows version and any error message text.

App Usage Questions

Not sure how a feature works, can't find something in the workflow, or uncertain how a section maps to the form. Try the in-app Help guide first (sidebar → Help), or check the Getting Started guide and FAQ.

Bug Reports

Something isn't working the way it should. First, try using Send Feedback in the app — it captures context automatically. For email reports, describe the exact steps to reproduce the issue, what you expected, and what happened. Include your version number (Help → About in the app).

Release Notes and Version Questions

Questions about the current version, what changed in a recent update, or when the next release is expected. Release notes are available inside the app under Help → Release Notes. Your current version number is shown under Help → About.

Contact Support

Email support

support@claimgap.com

Expected response time

1–3 business days

Status page

Use Help → Release Notes and Help → About in the app

Subject line tip: Including your issue category (Installation / Usage / Bug / Release) in the email subject line helps route your message faster. For bug reports, include your ClaimGap version number and whether you already used Send Feedback in the app.

Important — what support cannot help with: ClaimGap support can help with software installation, workflow questions, and bug reports. It cannot provide advice on your individual VA claim, recommend strategies for your rating, interpret VA decisions, or act as your representative. ClaimGap is software, not legal representation. For claims assistance, contact a VSO, accredited claims agent, or VA-accredited attorney.